Refresh your state of health

Building on the desktop platform, I leveraged customer feedback and iterative design processes to create intuitive solutions for live-time support, video appointments, scheduling, billing, and more. By focusing on accessibility, scalability, and empathy, I transformed the app into a seamless digital healthcare tool, empowering users during a critical time.

I played a key role in designing the comprehensive video doctor-patient experience, ensuring seamless, patient-centered care during the unprecedented challenges of the COVID-19 pandemic. Launched in May 2020, this service made video visits intuitive and accessible, enabling patients to connect face-to-face with their doctors online using a mobile device or computer. The design emphasized ease of use, requiring only a few minutes to get started, and provided a critical lifeline for patients seeking timely care while maintaining social distancing.

My contributions focused on creating an experience that balanced simplicity and security, optimizing workflows for both patients and healthcare providers. This initiative not only enhanced patient convenience but also solidified Kaiser Permanente's position as a leader in telehealth innovation during a time of critical need.